Assume less; discuss more

There’s a very apt saying in IT that, “Assumption is the mother of all ****ups!” (Replace **** with “stuff” or a stronger 4-letter word of your choice!) The same holds true for our conversations.  Often, we leave massive pieces of the conversation out entirely, because we’ve made assumptions about the other persons.  Assumptions about what […]

Operating System of the Mind

When writing and speaking about People Skills, I’ve often felt that there was something missing.  Something important, which somehow I wasn’t successfully explaining. Recently I discovered a great video from Dr Roger Schwartz, and it fills in the gap.  He points out that learning new skills is not enough. Most attempts to learn new skills fall […]

Your questions

If you were about to attend a workshop on People Skills, what would you be hoping to learn?  What questions would you bring with you? I ask because I’m teaching my first People Skills workshops in a few weeks and am currently fine-tuning the content.  Any tips or suggestions you can offer will be most welcome. […]

Intermittent posting in next few months

I did promise to post something on people skills every week… but some things have come up which will get in the way of my regular posting schedule. In particular, I’m preparing a half-day people skills workshop. “Regular transmission” will resume in a few months.  In the meantime, if you have any suggestions on what […]

Prepare your stories

In my last post in this Dialogue Skills series, I talked about learning and that fact that real learning requires practice. So how can you practice dialogue skills? Perhaps the easiest situation is when you are expecting a meeting or conversation to be somewhat difficult. You know the other people there are likely to hold different […]

Key points in the video

The video I just posted doesn’t show all the slides. In practice, there isn’t a Powerpoint deck that I can post, because many of the slides are hand-drawn by me during the talk. So, instead of slides, here’s a summary of the key points. Improving our people skills can Make our projects more successful Encourage gender […]